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Service-profit chain
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#	Item
71	the eNonprofit: a guide to ASPs, internet services, and Add to Reading List Source URL: johnkenyon.typepad.com Language: English - Date: 2009-02-21 23:16:42 Supply chain management Non-profit technology Digital media TechSoup Nonprofit organization Causes Internet VolunteerMatch Asp Technology Nonprofit technology Application service provider
72	microskills™ Welcome to the latest edition of the microskills™ network for participants of microskills™ training around the world. This edition is devoted entirely to customer service: Different slant Best not to b Add to Reading List Source URL: www.timrussellgroup.com Language: English - Date: 2009-04-30 02:07:10 Customer service Customer Customer attrition Service-profit chain Marketing Business Customer experience management
73	Group Policy Statement Quality Our reputation and capability to grow our business depends on our ability to provide products and services that are of a consistent, reliable and high quality, meeting or exceeding our cus Add to Reading List Source URL: www.serco.com Language: English - Date: 2015-03-25 10:52:40 Customer satisfaction Customer Process management Customer experience management Total Improvement Management Service-profit chain Business Marketing Consumer behaviour
74	6 Steps to Achieve Customer Service Excellence Table of Contents 1. Secure Customer Loyalty................................................................................. 2 2. How to Maximize the Benefits of Word of M Add to Reading List Source URL: www.customerexpressions.com Language: English - Date: 2013-07-10 14:06:48 Customer experience management Business models Service guarantee Customer retention Customer satisfaction Service quality Loyalty business model Subscription business model Service-profit chain Marketing Business Consumer behaviour
75	CUSTOMER PERCEIVED QUALITY, RELATIONSHIP QUALITY AND BUSINESS LOYALTY: AN EXAMPLE OF B2B ORGANIZATION KONG SHIN YEE Add to Reading List Source URL: dspace.fsktm.um.edu.my Language: English - Date: 2010-02-17 21:30:51 Loyalty business model Customer experience management Customer satisfaction Relationship marketing Service quality Customer relationship management Service-profit chain Business Marketing Consumer behaviour
76	FEELINGS FOR PROFESSIONALS Brochure.indd Add to Reading List Source URL: store.customer-service.com Language: English - Date: 2013-04-18 13:30:29 Service quality Customer service training Skill Customer service Loyalty business model John Tschohl Customer satisfaction Motivation Service-profit chain Marketing Business Customer experience management
77	3 REASONS CEOs SHOULD INVEST IN EMPLOYEE TRAINING Moving your company to a new business management solution is a significant business decision, so here’s something to consider: if the software and hardware are importan Add to Reading List Source URL: www.karmak.com Language: English - Date: 2013-04-18 15:20:03 Workforce management Service-profit chain Marketing Human resource management Business software
78	FEELINGS FOR PROFESSIONALS Brochure.indd Add to Reading List Source URL: store.customer-service.com Language: English - Date: 2013-04-18 13:30:35 Service quality Customer service training Customer service Skill Loyalty business model Customer satisfaction John Tschohl Service-profit chain Marketing Customer experience management Business
79	Loyalty Lift Calculator \| Market Force Add to Reading List Source URL: www.marketforce.com Language: English - Date: 2012-05-15 10:27:45 Consumer behaviour Business models Customer satisfaction Customer experience Loyalty business model Service-profit chain ECRM Marketing Business Customer experience management
80	THE EXPERIENCE OF CUSTOMER EXPERIENCE HOW TO TRANSFORM VISION INTO VALUE The Experience Add to Reading List Source URL: static.squarespace.com Language: English Customer experience Management Service-profit chain ECRM Marketing Business Customer experience management

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